Posted in Prison Communication

Securus Technologies Provides Exceptional Service to Correctional Facilities

Securus Technologies is one of the largest providers of communications to correctional facilities, safety organizations and law enforcement organizations. They work with over 2,400 prisons and help over 1.2 million inmates connect to their families while they are incarcerated.


With the services that Securus provides, inmates can call their families on the phone, leave voice messages and have access to email. Families also can leave voice or email messages. This process makes it a lot easier for inmates and their families to get by as their loved ones serve their time.


Headquartered in Dallas, Texas, Securus is a recognized leader in the provision of specialized communications equipment and processes for corrections facilities and law enforcement agencies. There are several plans that are made available including a collect call feature, inmate billing, where the charges are billed to the inmate, advance pay, where a family member or a benefactor can pay the bill in advance and regular billing which is sent to the family in most cases.


There is also a video conferencing feature where the inmate and the family are linked together with a camera and voice capability on both ends of the conversation. This creates a live, real-time session which is just like being together. This saves the family the time and trouble of having to drive to the correctional facility and then having to wait for a meeting area to clear.


The Securus information and communications systems also make it possible for public safety and law enforcement agencies to collect, consolidate and make available information that supports safety and emergency situations in a real-time environment. This technology alone is critical for the well-being of the safety of all that are involved with the prison systems and the public at large.


Securus Technologies has had a huge impact on the morale and well-being of prisoners and the families of those incarcerated appreciate the commitment and results of the system.


Posted in Prison Communication

How Securus Technologies Is Changing The Incarceration Environment

Securus released a list of comments that they had received from their customers last October. The comments were compiled from emails and letters that the company had received about their products. The comments detailed how the company’s products had been used in crime prevention and investigations. They were sent in by prison officials and law enforcement that had been tasked with making prison facilities safer for everyone.


The names of the facilities and any references to the locations of the facilities were redacted to uphold the privacy of the clients. Rick Smith is the CEO of Securus. Rick said that the company releases a new product or service on average weekly. This is because they believe that safety is an important part of society and they have made it their mission to help corrections officials to realize this ideal. He finished by stating that the company received thousands of messages from clients about how their products were helping to keep the corrections facilities safer.


One of the comments touched on how the company’s products had helped to improve public safety and to solve crimes in the past decade. The official said that he was pleased to see that Securus had shown a commitment to make the incarceration centers better. Many other comments were of the same nature and they encouraged Securus to continue with its goal of improving the lives of everyone affiliated with the correctional facilities.


One of the officials stated that the covert alert feature from Securus had helped them to take a suspect into custody. The official reached out to Securus in the middle of an investigation. He was able to receive assistance that led to the arrest of the suspect. Several other comments mentioned how the LBS Software had been used in the investigation and solving of many crimes.